Should you have a complaint then please follow our Customer Service Standards and Complaints Handling Procedure (downloadable below) or you can contact us directly:
![Policy Wording back cover Policy Wording back cover](/media/graphics/contacts/policy_wording_back_cover.png)
ARAG is an intermediary whose policies are underwritten via several insurers, some of which are Lloyd’s syndicates. Lloyd’s syndicates have a different complaints procedure from other insurers. You'll find whether your policy is underwritten by Lloyds or not by checking the back cover as highlighted on the left.