Complaints Data

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In January 2024, the ARAG Group completed the acquisition of DAS UK, including both its insurance company and law firm. In Jan 2025 DAS UK became ARAG Legal Expenses Insurance Ltd. Accordingly, the below complaints data relates to DAS UK, 2024 data only.

Period Other firms included in this return FCA Product Category	01/01/2024-30/06/2024 None Insurance and pure protection
Number of complaints opened by volume of business	0.498 per 1000 policies in force
Number of complaints opened	1947
Number of complaints closed	1964
Percentage closed within 3 days	9%
Percentage closed after 3 days but within 8 weeks	84%
Percentage upheld	68%
Main cause of complaints opened	General Admin/Customer service (delay/timescales)

ARAG takes all customer complaints seriously and is committed to resolving them fairly and promptly. Complaints are viewed as an opportunity to learn from our mistakes and improve our customers’ experience.

How to make a complaint

ARAG plc is authorised and regulated by the Financial Conduct Authority (FRN452369). Registered in England and Wales. Company Number 02585818.

ARAG Legal Expenses Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (FRN202106) and the Prudential Regulation Authority. Registered in England. Company Number 103274. Registered Office: Unit 4a, Greenway Court, Bedwas, Caerphilly CF83 8DW.