How to make a personal claim

ARAG Law Solicitor Login Careers Contact Make a claim

Check your cover and policy number

We will need to know your policy number to enable us to verify your policy with your insurer. Attaching a copy of your policy schedule will help speed up this process & allow us to help you as quickly as possible.

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A lawyer gets to work

Your lawyer will undertake an initial assessment of the likelihood of your legal case being successful. This review, referred to as a ‘reasonable prospects assessment’ must conclude that your case has a greater chance of being successful than not for it to proceed.

Reaching a settlement

In our experience most cases reach a settlement without the need to go to court with both sides reaching an agreement. Your lawyer will ultimately decide if the settlement is deemed to be ‘reasonable’ and you must not accept or decline any settlement offer without first seeking their advice.

Start your claim

Click below to start your claim, or call us using the number found in your insurance documents.

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We assess your claim

Once your claim has been submitted we will assess it against your specific policy details to make sure you’re covered. If not we’ll let you know as soon as possible, but if you are then we’ll send details of your claim to a lawyer to start working on your case.

Work continues on your case

Assuming your case continues to enjoy reasonable prospects of success and all other requirements of your policy are met, a lawyer will work with you from start to finish. They’ll keep you updated throughout and ask for any relevant supporting information that may be required for your case.

If you need to go to court

If an agreement can't be reached, there may be a need to go to court, but don’t worry your lawyer will manage your case through this process and help you prepare should you need to attend.

How to help ensure a claim goes smoothly

ARAG plc is authorised and regulated by the Financial Conduct Authority (FRN452369). Registered in England and Wales. Company Number 02585818.

ARAG Legal Expenses Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (FRN202106) and the Prudential Regulation Authority. Registered in England. Company Number 103274. Registered Office: Unit 4a, Greenway Court, Bedwas, Caerphilly CF83 8DW.